RETURN & EXCHANGE POLICY
Effective Date: May 9, 2026
Return Eligibility
To be eligible for a return or exchange:
Items must be unused
Items must be unworn
Items must be in the same condition in which they were received
Items must include original packaging when applicable
Proof of purchase or original receipt is required
Customers have 30 days from the confirmed delivery date to request a return or exchange.
Authorization Requirement
ALL RETURNS AND EXCHANGES MUST BE REVIEWED AND AUTHORIZED PRIOR TO RETURN.
Any package returned without prior authorization will not be accepted.
To request authorization, customers must contact:
Please include:
Full name
Order number
Description of issue
Supporting phots is applicable
Verified Errors
If an approved return is due to a verified error made by Soularis Empire, we will notify the customer once:
The returned package has been received
The item has been inspected
The return has been approved
If approved, refunds will be issued to the original method of payment within approximately 10 business days.
Shipping fees are non-refundable unless otherwise required by law.
Non-Returnable Items
The following items are non-returnable:
Digital products
Downloadable content
Personalized items
Opened natural products
Used products
Sale items
Gift cards